Contact
Email is the fastest way to reach us, and a person reads every message.
Support and refunds
Something broken, a payment question, or a refund. Include the email address you used, and the test name if it is about a specific result.
Privacy and data requests
A copy of your data, a correction, or deletion. We respond within 30 days.
Corrections and press
If something we have published is wrong, tell us and we will fix it or explain why we disagree.
Before you write
Our refund policy and pricing page answer the two most common questions. If you are asking whether a result means something clinically, the honest answer is on our methodology page: it does not, and we would rather say so than take the question.