Refund Policy

If you are not satisfied with a report, email [email protected] within 14 days of the purchase and we will refund it in full. You do not need to give a reason. We may decline repeated refund requests from the same account where the pattern suggests the reports were bought in order to be refunded.

You can cancel at any time from your account settings. Cancelling stops the next renewal and you keep access until the end of the period you have already paid for. We do not pro-rate part-months by default, but if you cancel within 14 days of a renewal you did not intend, email us and we will refund that renewal.

If you are a consumer in the EU or UK you have a statutory right to withdraw from a digital purchase within 14 days. Because a report is delivered immediately, that right normally ends once you open it — but we honour the window above regardless, which is more generous than the law requires.

Refunds go back to the original payment method via Stripe, and typically appear within five to ten business days depending on your bank. We do not charge a processing fee.